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Conditions d’utilisation

TERMS OF SERVICE

Last updated: September 2, 2026

  1. STORE OPERATOR

This website is operated by:

IRINA DANILOVA (Autónomo)
Pasaje Mármoles 6, 29007 Málaga, Spain
(NIF/NIE): Z4907628P
VAT ЕС: ESZ4907628P
Email: odvapets@gmail.com
Website: https://o2pets.shop

Throughout these Terms of Service, “O2Pets”, “we”, “us” and “our” refer to O2Pets.

  1. ACCEPTANCE OF THESE TERMS

These Terms of Service govern your access to and use of our website and, when online ordering is enabled, the purchase of products from us.

By accessing or using the website, you agree to these Terms of Service. If you do not agree, please do not use the website.

These Terms do not limit any mandatory rights granted to consumers under applicable law.

  1. CURRENT AVAILABILITY OF ONLINE ORDERING

Online ordering may not yet be available on the website.

Until checkout and payment functions are activated, products, prices and other information displayed on the website are provided for informational purposes only and do not constitute a binding offer to sell.

An enquiry or other communication sent to us does not by itself create a purchase contract.

The provisions of these Terms concerning orders, payments and delivery will apply once online ordering is enabled.

  1. ELIGIBILITY

You must have the legal capacity to enter into a binding agreement to place an order.

If you use the website on behalf of a company or another organisation, you confirm that you have authority to act on its behalf.

  1. PRODUCTS AND PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, images, ingredients, sizes, prices and other information are accurate. However, colours and appearance may vary depending on your screen and packaging may be updated by the manufacturer.

Products are subject to availability. We may correct errors, update information or withdraw products without prior notice.

Information on the website is provided for general informational purposes. Statements concerning pet food, supplements or pet-care products are not veterinary advice and are not intended to diagnose, treat, cure or prevent disease.

Always follow the instructions and warnings on the product packaging. Consult a qualified veterinarian if you have concerns about your animal’s health, diet, allergies, medication or suitability for a particular product.

  1. PRICES AND TAXES

Unless stated otherwise, prices are displayed in euros.

Prices include applicable taxes where required by law. Any delivery costs or other applicable charges will be shown before an order is submitted.

We may change prices at any time. A price change does not affect an order that we have already accepted.

If an obvious pricing or product-information error occurs, we may cancel or refuse the affected order and refund any amount already paid.

  1. ORDERS AND FORMATION OF A CONTRACT

When online ordering is enabled, submitting an order constitutes an offer to purchase the selected products.

An automatic order-receipt message confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding purchase contract is formed when we send an order-acceptance or dispatch confirmation, or otherwise expressly confirm acceptance.

We may refuse or cancel an order for legitimate reasons, including:

Product unavailability.

Incorrect pricing or product information.

Payment failure.

Suspected fraud or unauthorised activity.

Restrictions affecting delivery to the requested destination.

Where an order is cancelled after payment, the relevant amount will be refunded using the original payment method unless otherwise agreed.

  1. PAYMENT

Available payment methods will be displayed during checkout.

You agree to provide current, complete and accurate billing and payment information. Payment processing may be provided by independent payment-service providers and may be subject to their terms and privacy policies.

We do not accept responsibility for delays caused by a payment provider, except where responsibility cannot legally be excluded.

  1. DELIVERY

Available destinations, delivery methods, estimated times and delivery charges will be displayed on the website or during checkout when shipping is enabled.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

Please provide an accurate and complete delivery address. We are not responsible for delays caused by incorrect information supplied by the customer.

Nothing in this section limits your mandatory rights where delivery is delayed or does not take place.

  1. RIGHT OF WITHDRAWAL AND RETURNS

Consumers in the European Union may generally have the right to withdraw from a distance contract within 14 days without giving a reason, subject to statutory conditions and exceptions.

Detailed instructions, exclusions and the return procedure are provided in our Return and Refund Policy. That policy forms part of these Terms of Service.

The statutory right of withdrawal may not apply to certain products, including sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, and goods that deteriorate or expire rapidly.

Nothing in our Return and Refund Policy limits rights relating to defective, damaged or incorrectly supplied products.

  1. DEFECTIVE OR NON-CONFORMING PRODUCTS

Products must comply with the purchase contract and applicable consumer-protection law.

If a product is damaged, defective, incorrectly supplied or otherwise does not conform to the contract, please contact us at odvapets@gmail.com and provide your order number, a description of the problem and, where appropriate, photographs.

Mandatory legal remedies may include repair, replacement, price reduction or refund, depending on the circumstances and applicable law.

  1. CUSTOMER ACCOUNTS

If customer accounts are enabled, you are responsible for maintaining the confidentiality of your login information and for activity carried out through your account.

Please notify us promptly if you believe that your account has been accessed without authorisation.

Information supplied through an account must be accurate and kept up to date.

  1. PERMITTED USE OF THE WEBSITE

You may use the website only for lawful personal or business purposes consistent with these Terms.

You must not:

Use the website for unlawful, fraudulent or harmful activity.

Attempt to gain unauthorised access to the website, another user’s account or connected systems.

Upload or transmit malicious code, viruses or other harmful material.

Interfere with the security or operation of the website.

Scrape, copy or exploit website content using automated means without permission, except where permitted by law.

Use the website to infringe intellectual-property, privacy or other rights.

Submit false, misleading or abusive information.

We may restrict access where reasonably necessary to protect the website, our customers or our legal rights.

  1. INTELLECTUAL PROPERTY

The website and its contents, including text, product descriptions, photographs, graphics, logos, designs, videos, code and trademarks, are owned by or licensed to O2Pets OÜ and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, sell or commercially exploit website content without our prior written permission, except where permitted by law.

  1. REVIEWS AND USER CONTENT

If you submit a review, photograph, comment or other content, you confirm that:

You have the right to submit it.

It is accurate to the best of your knowledge.

It does not violate any law or third-party right.

It is not defamatory, abusive, deceptive or malicious.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display the submitted content in connection with operating and promoting our business, subject to applicable privacy law.

We may remove content that violates these Terms or applicable law.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may include services, applications or links provided by third parties, including Shopify, payment providers, social networks and analytics services.

Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party websites or services except where applicable law provides otherwise.

  1. DISCLAIMER AND LIABILITY

We take reasonable care in operating the website and supplying products.

To the maximum extent permitted by law, we are not responsible for losses that are indirect, unforeseeable or unrelated to a breach by us.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or liability arising under mandatory consumer-protection law.

The website may occasionally be unavailable because of maintenance, technical problems or circumstances outside our reasonable control.

  1. PERSONAL DATA

Our collection and processing of personal data are described in our Privacy Policy.

By using the website, you acknowledge that personal data will be processed in accordance with that policy and applicable data-protection law.

  1. GOVERNING LAW

These Terms and any purchase contract with O2Pets OÜ are governed by the laws of Estonia.

If you are a consumer resident in another country, this choice of law does not deprive you of mandatory consumer protections applicable in your country of residence.

  1. COMPLAINTS AND DISPUTE RESOLUTION

If you have a complaint, please contact us first at odvapets@gmail.com. We will review the complaint and aim to respond within 15 days.

Consumers may also contact the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority:


You may also have the right to use another competent consumer-dispute body in the country where you live.

  1. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, products, legal obligations or business practices.

The version published on the website at the time an order is placed will apply to that order unless a change is required by law.

  1. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

  1. CONTACT INFORMATION

Questions about these Terms should be sent to:

IRINA DANILOVA (Autónomo)
Pasaje Mármoles 6, 29007 Málaga, Spain
(NIF/NIE): Z4907628P
VAT ЕС: ESZ4907628P
Email: odvapets@gmail.com