Politique de confidentialité

PRIVACY POLICY

Last updated: September 2, 2026

1. WHO WE ARE

This online store is operated by:

IRINA DANILOVA (Autónomo)
Pasaje Mármoles 6, 29007 Málaga, Spain
(NIF/NIE): Z4907628P
VAT ЕС: ESZ4907628P
Email: odvapets@gmail.com
Website: https://o2pets.shop

O2Pets OÜ is the data controller responsible for the processing of personal data described in this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit or use our website, contact us, create an account, subscribe to marketing communications or purchase products when online ordering becomes available.

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to operate the website and, when enabled, process online orders.

1. PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal data:

Contact information, including your name, email address, telephone number, billing address and delivery address.

Order and transaction information, including products viewed or purchased, order details, returns, refunds and communications relating to an order.

Account information, including login credentials, preferences and saved information if customer accounts are enabled.

Payment information. Payment details are generally processed directly by authorised payment providers. We do not normally receive or store complete payment-card details.

Technical information, including your IP address, browser type, device type, operating system, language, time zone, cookie identifiers and information about how you use the website.

Communication information, including messages, enquiries, product reviews and correspondence with customer support.

Marketing preferences, including whether you have agreed to receive promotional communications.

1. HOW WE COLLECT PERSONAL DATA

We collect personal data:

Directly from you when you contact us, complete a form, subscribe to communications, create an account or place an order.

Automatically through cookies, pixels, log files and similar technologies when you visit the website.

From service providers that support our website, payments, analytics, marketing, security, fulfilment or customer service.

From advertising and business partners where permitted by law and subject to your consent where required.

1. HOW WE USE PERSONAL DATA

We may process personal data to:

Operate, maintain and improve the website.

Display relevant products and website content.

Answer enquiries and provide customer support.

Create and manage customer accounts.

Process payments, orders, deliveries, returns and refunds when online ordering is enabled.

Detect and prevent fraud, misuse and security incidents.

Comply with accounting, tax, consumer-protection and other legal obligations.

Send service-related messages about accounts, orders or changes to our services.

Send marketing communications where you have provided consent or where otherwise permitted by law.

Analyse website performance and understand how visitors use the website.

Establish, exercise or defend legal claims.

1. LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation applies, we process personal data on one or more of the following legal bases:

Performance of a contract or taking steps at your request before entering into a contract.

Compliance with a legal obligation.

Our legitimate interests, including operating and improving the website, responding to enquiries, securing our services and preventing fraud, provided that these interests do not override your rights.

Your consent, including for optional cookies and certain marketing activities. You may withdraw your consent at any time.

1. COOKIES AND SIMILAR TECHNOLOGIES

We use necessary cookies to operate and secure the website. With your consent, we may also use analytics, preference and marketing cookies.

You can manage optional cookies through the cookie banner or the “Your Privacy Choices” link on the website. You can also control cookies through your browser settings. Disabling necessary cookies may prevent some website functions from working correctly.

More information about cookies used by Shopify is available at:

https://www.shopify.com/legal/cookies

1. MARKETING COMMUNICATIONS

If you have agreed to receive marketing communications, we may send you information about products, offers and news.

You can unsubscribe at any time by using the unsubscribe link in an email or by contacting us at odvapets@gmail.com.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

1. HOW WE SHARE PERSONAL DATA

We may share personal data only where necessary with:

Shopify and its affiliated companies, which host and support our online store.

Payment, accounting, delivery and fulfilment providers.

Website hosting, IT, cybersecurity and customer-support providers.

Analytics, advertising and marketing providers, subject to your consent where required.

Professional advisers, including accountants, auditors, insurers and legal advisers.

Government authorities, regulators, courts or law-enforcement bodies where required by law.

A purchaser, investor or successor organisation in connection with a merger, restructuring or sale of all or part of our business, subject to appropriate confidentiality protections.

We do not disclose personal data to third parties for their independent purposes unless we have a lawful basis to do so.

You can read more about Shopify’s processing of personal data at:

https://privacy.shopify.com/en

1. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal data outside Estonia or the European Economic Area.

Where personal data is transferred to a country that has not been recognised as providing an adequate level of protection, we use appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, or another legally recognised transfer mechanism.

1. DATA RETENTION

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

The retention period depends on the nature of the data, our relationship with you and applicable legal requirements. Certain order, payment, tax and accounting records may be retained for the period required by law.

When personal data is no longer required, it will be deleted, anonymised or securely stored until deletion is possible.

1. DATA SECURITY

We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. Please do not send confidential payment information by ordinary email.

1. YOUR RIGHTS

Subject to applicable law, you may have the right to:

Request access to your personal data.

Request correction of inaccurate or incomplete personal data.

Request deletion of your personal data.

Request restriction of processing.

Object to processing based on legitimate interests.

Receive certain personal data in a structured, commonly used and machine-readable format.

Withdraw consent at any time where processing is based on consent.

Object to direct marketing at any time.

Lodge a complaint with a competent data-protection authority.

To exercise your rights, contact odvapets@gmail.com. We may need to verify your identity before processing a request.

You may lodge a complaint with the Estonian Data Protection Inspectorate:

Andmekaitse Inspektsioon
Website: https://www.aki.ee/en

You may also contact the data-protection authority in the European Union country where you live or work.

1. AUTOMATED DECISION-MAKING

We may use automated tools to help detect fraud, abuse or security risks. We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects unless permitted by law and accompanied by the required safeguards.

1. CHILDREN

The website and our products are not directed to children. We do not knowingly collect personal data directly from children without appropriate authorisation.

If you believe that a child has provided personal data to us, please contact odvapets@gmail.com so that we can review and, where appropriate, delete it.

1. THIRD-PARTY LINKS

The website may contain links to websites or services operated by third parties. We are not responsible for their privacy or security practices. Please review the privacy policies of those third parties before providing personal data.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice.

1. CONTACT US

For questions about this Privacy Policy or the processing of your personal data, please contact:

IRINA DANILOVA (Autónomo)
Pasaje Mármoles 6, 29007 Málaga, Spain
(NIF/NIE): Z4907628P
VAT ЕС: ESZ4907628P
Email: odvapets@gmail.com